FAQ
Frequently Asked Questions
Shipping & Delivery
When will my product be shipped? We aim to ship all orders within 7 days of receipt. Orders are shipped every Friday. For example, if you place an order on a Friday afternoon, it may not be dispatched until the following Friday.
How will I know when my order has been shipped? You’ll receive an email from Royal Mail with tracking information, as well as a confirmation from our shop when your order has been packaged and scheduled for collection. All packages are shipped with tracking to ensure nothing gets lost.
Do you offer international shipping? Yes, we offer international shipping to make our products accessible worldwide. Please note that additional charges may apply for international shipping, and these fees will be calculated and displayed at checkout.
What are your shipping costs? Shipping costs vary based on the supplier and your location. These charges are automatically calculated and displayed at checkout. If you have questions, our customer support team is happy to assist.
Customs & Import Taxes For international orders, customs charges and taxes may apply, depending on your country’s regulations. These fees are the buyer’s responsibility.
Ordering & Payment
How can I place an order? Placing an order is simple and straightforward. Follow these steps:
Browse the Catalog: Use our categories or search bar to find the products you’re looking for.
Select Your Item: Click on the product to view details, images, and reviews.
Add to Cart: Choose size, color, or other available options, then click 'Add to Cart'.
Review Your Cart: Access your cart at the top-right corner to review and update your selection.
Proceed to Checkout: Enter your shipping details and select a payment method.
Place Your Order: Review your details and click 'Place Order'. You’ll receive an email confirmation with your order summary.
What forms of payment do you accept? We accept the following payment methods to ensure convenience and security:
Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
PayPal: Secure and hassle-free payments via your PayPal account.
Apple Pay & Google Pay: Available for mobile device users for a quick and secure checkout. Note: Payment method availability may vary by location. All transactions are encrypted for your safety.
Finding Products
How can I find a specific piece of merchandise I'm looking for? Use the search bar at the top of the page to enter the name or keywords related to the item. You can also browse our curated collections for inspiration.
What types of merchandise do you sell? We specialize in merchandise inspired by Dark Romance, including:
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Clothing: T-shirts, hoodies, and more with sensual and WhyChoose motifs inspired by your favorite books.
- Books: Limited Edition and signed by the author, we sell collections of Rosa's most highly regarded works.
Product Quality
How do you ensure the quality of the products? We work with trusted suppliers to maintain the highest quality. Every new item added to our store is personally sampled and tested for durability and design excellence.
Customer Support
I have a question about something not mentioned above. No problem! Feel free to contact our friendly support team at rosa@rosaleeauthor.com, and we’ll be happy to assist you.